Sassall Ear Drops (SED) respects your privacy. The information below details the practices we have undertaken so that you can feel confident about how we manage the personal information you provide. The privacy policy applies to all information supplied to SED, including via this website.
Purpose of Collection
Our primary goal in collecting personal information is to ensure that you are satisfied with our products, and that you receive the best possible level of customer service, and an enjoyable online experience. Information is collected:
* to notify you about changes or news relating to the program/services about which you have requested information;
* to send you information on related SED product/services
* to ask your opinion to help us improve our service. We only ask for information that is necessary for the purposes outlined in this policy.
Personal information is not collected from you unless you provide it to us knowingly and voluntarily. You are under no obligation to provide personal information. You may opt-out of these communications at anytime. Instructions on how to remove yourself securely from our email list can also be found at the end of every email you receive from us.
We will not sell, rent, share, trade or give away any information we hold about you to anyone outside SED and our recognised partner organisations. We will only disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or comply with legal process served on SED or the site; (b) protect and defend the rights or property of SED, the site or the users thereof, and (c) act under exigent circumstances to protect the personal safety of users of SED, the site or the public.
Personal information collected by Sassall Ear Drops (SED) and our website is stored in secure operating environments that are not available to the public. SED will protect your personal information no matter where we process or store your data by following this privacy statement.
Note: By submitting your personal data to SED, you hereby consent to this transfer of your personal information.
As required by the Australian Privacy Act 1988, and the amendments introduced on the 21st December 2001, we follow strict security procedures and take appropriate measures to ensure that your information is not disclosed to a third party or other unauthorised personnel without your permission.
Some features of our website may require you to sign up in order to use. If you choose to sign up, any information you supply will be used to provide you with a more enjoyable online experience and provide products, product information or services you request.
In order to process orders we employ other companies and individuals to perform functions on our behalf, for example fulfilling orders, delivering packages and providing customer service. They will have access only to personal information needed to perform their functions, and may not use it for other purposes.
Like many websites we sometimes use “cookie” technology. The responsible use of cookies play an important part in providing a better service to you. The cookie doesn’t obtain any personal information, nor extract information from your computer. Cookies are used to help us identify which website features you find most beneficial so that we can provide you with a more enjoyable site.
We may use your IP address to help diagnose problems with our server and to administer our web site. We may also aggregate statistics about our customers, sales, traffic patterns, and related site information for internal research purposes only, but these statistics will include no personally identifying information.
Business Transfers
In the unlikely event that SED, or its assets are acquired, customer information will of course be one of the transferred assets.
You can request access to the personal information we hold about you by contacting:
Sassall Naturopathics Pty Ltd
Level 1, 1 Young St, Wollongong NSW, Australia
p: +61 2 4283 1200
In some circumstances, however, we do not have to provide you with all, or part of, the information requested.
Secure transactions using SSL technology
Our secure online payment page uses Secure Sockets Layer (SSL) technology. This means that the information you send to the payment server is encrypted before it is sent and checked on arrival. No-one can read, divert or alter any of your information on its way to our server. At the bottom of your browser window, you will see a padlock symbol when you are on a secure server. This is one of the ways in which you can be assured that your data is safe.
SSL is the system used by all reputable e-commerce sites. The industry standard for encryption technology.